This is a summary that tells YOU the basics of OUR privacy commitment to YOU and how WE collect and use YOUR information, how WE protect it, and who can see it. YOU should read the entire privacy policy below for full details.

WE will not sell YOUR information to third parties. Any third parties who perform services for US are required to safeguard any customer information and may only use it in connection with performing those services. WE extensively secure and limit access to YOUR information. WE protect information about potential, current, and former Vehicle Service Plan (“VSP”) holders. The Information WE Collect Non-public personally identifiable information (“Information”) is information that identifies YOU and is not available to the general public. The following sections tell YOU more about how and when WE collect YOUR Information.

Information WE obtain from YOU during the quoting, application, or claims handling processes YOU may give us Information such as YOUR: Name, Address, Phone number, Email address.  If YOU gave us YOUR email address, WE may use it to notify YOU of such things as new services, special offers, or to confirm transactions, but will NEVER sell it to ANY third party. If YOU do not wish to be contacted by email, YOU may select the “unsubscribe” link at the bottom of any email YOU receive from US.

The Information WE disclose about OUR customers or former customers will only be disclosed as permitted or required by law. Information about YOU that has been collected is maintained in YOUR VSP and/or claims records.

WE use this Information to process and service YOUR VSP; to settle claims; with YOUR consent; or as directed by YOU. WE may also disclose it to persons or organizations as necessary to perform transactions YOU request or authorize (such as payments by US to a repair center). Information about OUR former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as information about OUR current VSP holders.

Following are some examples of how WE may disclose Information:

WE must exchange Information about YOU with OUR agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing YOUR application and servicing YOUR VSP or any claims YOU may make.

When YOU are involved in a claim, policy information is provided to adjusters and the businesses that will repair YOUR systems. WE may share Information with persons or organizations that WE have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in YOUR state permits, WE may share Information with financial institutions with which WE have a joint-marketing agreement. All of these entities are obligated to keep the Information that WE provide to them confidential and to use the Information only for the purpose for which the Information was provided.

Information may be provided to organizations conducting actuarial research or audits. In this case, YOU will not be individually identified in any research report. The organization must agree not to re-disclose the Information and the Information will be returned to us or destroyed when it is no longer needed.

Confidentiality and Security:

WE restrict access to YOUR Information to employees who WE have determined need it in order to provide products or services to YOU. WE train OUR employees to safeguard customer information, and WE require them to sign confidentiality and non-disclosure agreements. WE maintain strict physical, electronic, and procedural safeguards to protect YOUR Information from unauthorized access by third parties.

Additional Information for OUR Website Users:

In order to continuously improve OUR Website(s) give our customers what they like, and prevent problems, WE may gather data on how users navigate OUR site, including using tools to gather data about which web browsers our visitors use, and what pages on our site they visit the most.  As is common practice today, WE use cookies to improve YOUR experience while using our website(s). Cookies are small files that are stored on YOUR computer. They do not contain any personally identifiable information about YOU. They help us personalize YOUR experience when YOU return to OUR Website (e.g. by auto-filling in certain text) and are required for certain portions of OUR Website to function properly (like any customization for your visit). Most browsers let YOU determine whether or not YOU accept OUR cookies. If YOU don’t use cookies, YOU won’t be able to use certain features, such as the “remember me” function for policyholders that lets YOU store YOUR User ID so YOU don’t have to input it every time YOU log in from the same computer.

Our website(s) may place small pieces of computer code (embedded objects) on OUR pages to help OUR advertising partners count how many customers they referred to OUR site. WE may use these objects to track how many referred customers actually get a rate quotation. WE may also use objects placed on other sites to monitor YOUR exposure to OUR advertising or other offers online. These objects don’t collect any personally identifiable information about YOU.

WE also may provide some links to third-party Websites that are not owned by us (like banner ads), in which case we would have no control over their privacy practices and assume no responsibility in connection with YOUR use of their Website(s). WE recommend that YOU check the privacy policy of any Website before YOU provide any personally identifiable information.

What to Do if YOU Have Privacy or Security Concerns:

If YOU have a concern about data privacy or security regarding our website(s), simply contact the webmaster by clicking the “contact webmaster” button at the bottom of our website, and he should respond within 5 business days.  In the very rare case that you do not get a response within this period of time, please call our office.