WE will not sell YOUR information to third parties. Any third parties who perform services for US are required to safeguard any customer information and may only use it in connection with performing those services. WE extensively secure and limit access to YOUR information. WE protect information about potential, current, and former Vehicle Service Plan (“VSP”) holders. The Information WE Collect Non-public personally identifiable information (“Information”) is information that identifies YOU and is not available to the general public. The following sections tell YOU more about how and when WE collect YOUR Information.
Information WE obtain from YOU during the quoting, application, or claims handling processes YOU may give us Information such as YOUR: Name, Address, Phone number, Email address. If YOU gave us YOUR email address, WE may use it to notify YOU of such things as new services, special offers, or to confirm transactions, but will NEVER sell it to ANY third party. If YOU do not wish to be contacted by email, YOU may select the “unsubscribe” link at the bottom of any email YOU receive from US.
The Information WE disclose about OUR customers or former customers will only be disclosed as permitted or required by law. Information about YOU that has been collected is maintained in YOUR VSP and/or claims records.
WE use this Information to process and service YOUR VSP; to settle claims; with YOUR consent; or as directed by YOU. WE may also disclose it to persons or organizations as necessary to perform transactions YOU request or authorize (such as payments by US to a repair center). Information about OUR former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as information about OUR current VSP holders.
Following are some examples of how WE may disclose Information:
WE must exchange Information about YOU with OUR agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing YOUR application and servicing YOUR VSP or any claims YOU may make.
When YOU are involved in a claim, policy information is provided to adjusters and the businesses that will repair YOUR systems. WE may share Information with persons or organizations that WE have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in YOUR state permits, WE may share Information with financial institutions with which WE have a joint-marketing agreement. All of these entities are obligated to keep the Information that WE provide to them confidential and to use the Information only for the purpose for which the Information was provided.
Information may be provided to organizations conducting actuarial research or audits. In this case, YOU will not be individually identified in any research report. The organization must agree not to re-disclose the Information and the Information will be returned to us or destroyed when it is no longer needed.
Confidentiality and Security:
WE restrict access to YOUR Information to employees who WE have determined need it in order to provide products or services to YOU. WE train OUR employees to safeguard customer information, and WE require them to sign confidentiality and non-disclosure agreements. WE maintain strict physical, electronic, and procedural safeguards to protect YOUR Information from unauthorized access by third parties.
Additional Information for OUR Website Users:
Our website(s) may place small pieces of computer code (embedded objects) on OUR pages to help OUR advertising partners count how many customers they referred to OUR site. WE may use these objects to track how many referred customers actually get a rate quotation. WE may also use objects placed on other sites to monitor YOUR exposure to OUR advertising or other offers online. These objects don’t collect any personally identifiable information about YOU.
What to Do if YOU Have Privacy or Security Concerns:
If YOU have a concern about data privacy or security regarding our website(s), simply contact the webmaster by clicking the “contact webmaster” button at the bottom of our website, and he should respond within 5 business days. In the very rare case that you do not get a response within this period of time, please call our office.